Frequently Asked Questions
How do I apply for an apartment?
Applications can be completed entirely online through our community website. Simply select a floor plan and create an account to begin the streamlined process of securing your new residence.
What income, credit, and screening qualifications are needed to apply?
Verifiable gross income must equal at least three times the monthly rent. This standard screening process ensures a premium and reliable community experience for everyone.
How long does the application approval process typically take?
The application approval process typically takes 24 to 48 hours to complete. Our team works diligently to provide a prompt response so you can seamlessly plan your move.
What are your available lease terms and lengths?
We offer flexible lease agreements ranging from 12 to 17 months. This selection allows you to choose a timeframe that best suits your refined lifestyle.
What is the total estimated cost due at move-in (deposits & fees)?
Anticipated move-in costs feature a $55 application fee, a $250 non-refundable administrative fee, and a $200 amenity charge. Additional upfront items include a $20 Luxer set-up fee, an $85 cleaning program charge, and a standard security deposit.
Are security deposits refundable?
Security deposits are fully refundable at the conclusion of your lease. Simply return the residence in good condition without past-due balances to receive your funds back after a final walkthrough.
What is the penalty for breaking a lease, or do you allow lease transfers?
Breaking a lease requires a 60-day written notice, a fee equal to two months of rent, and the forfeiture of your security deposit. This structured policy provides a clear pathway should your housing needs change.
Are pets allowed, and what are the restrictions/fees?
Our community welcomes up to two dogs or cats per residence with no weight limits, though specific breed restrictions and PetScreening apply. A $300 non-refundable administration fee and a $35 monthly rent per animal ensure your companions can comfortably join you.
Is renter's insurance required?
Renter's insurance is required for all residents. Maintaining an active policy provides valuable peace of mind and protects your personal belongings throughout your stay.
Is this a smoke-free community?
This property is not a smoke-free community. Residents may smoke in designated outdoor areas in accordance with local regulations.
What is the policy on subletting or Airbnb/Short-term rentals?
Subletting and short-term rentals like Airbnb are strictly prohibited. This rule ensures a consistent, elevated environment for all long-term residents.
What is the guest policy for overnight stays?
We currently do not enforce a strict limit on overnight guests. However, visitors planning an extended stay should consult the leasing office to ensure occupancy guidelines are properly met.
Do you offer virtual, self-guided, or in-person tours, and how do I schedule one?
In-person tours can be easily scheduled online through our community website. This convenient option allows you to explore our sophisticated spaces directly with the leasing team.
How do I handle maintenance requests?
Our dedicated on-site maintenance team is available to handle any service requests. They work diligently to resolve issues and maintain the impeccable quality of your home.
How do I pay rent? Can I pay online?
Rent can be paid securely online through the ResidentPortal. This digital system makes handling your monthly payments completely seamless and straightforward.
What utilities are included in the rent?
Utilities are entirely separate from the base rent. Residents are responsible for managing their own essential services, ensuring you only pay for exactly what you use.
Which providers are available for internet and cable?
Internet services are provided locally by Spectrum, with AT&T also available in the Annex community. This reliable connectivity ensures you can stream or work from home without interruption.
What appliances and finishes are included in the kitchen?
Kitchens are equipped with sleek, upgraded appliances and elegant designer lighting. Select townhomes feature chef-inspired layouts with elevated finishes perfect for preparing sophisticated meals.
What general features and finishes are standard in the apartments?
Standard interior features include open-concept layouts, high ceilings, floor-to-ceiling windows, and generous walk-in closets. Many floor plans also offer private outdoor terraces or balconies to seamlessly expand your living space.
What type of flooring do the apartments have?
The residences feature a handsome mix of hardwood, wide-plank flooring, and plush carpet. These premium materials are both highly attractive and exceptionally comfortable.
Is laundry included in the apartment?
Every residence comes equipped with a dedicated washer and dryer. Having these appliances right in your home means you can manage laundry at your own pace.
Do the apartments have A/C or specific climate control?
The residences feature built-in air conditioning systems. You can easily adjust the indoor climate to stay consistently comfortable throughout the warmer months.
Does the apartment have extra storage space?
Floor plans include spacious walk-in closets along with additional storage areas. These thoughtful details provide plenty of organized space for your personal belongings.
What other community amenities are available?
Community amenities range from an infinity-edge pool and the CODE Wellness fitness center to inviting outdoor courtyards. You can also dine at The Goat Restaurant and Bar or grab coffee at Morning Ritual without leaving the property.
Does the community host resident social events?
Our CODE Wellness program features organized group classes, while The Goat hosts regular social events and entertainment. These frequent gatherings provide a superb opportunity to connect with your neighbors.
Is the apartment set up for remote work?
The community features dedicated coworking spaces, while select floor plans include a quiet office nook. These intentional areas make it simple to maintain a highly productive work-from-home routine.
Is the building secured or controlled access?
The community utilizes a controlled access entry system. This practical feature ensures a private and focused environment for all residents.
What is the parking situation (including EV charging)?
Parking options include private parking garages and attached garages on select floor plans. This setup ensures you can always find a protected space for your vehicle.
Where do guests park, and do they need a permit or pay a fee?
Guests can utilize nearby street parking or surrounding public parking garages, which require standard payment. This accessible infrastructure ensures visitors can always find a spot close to the property.
How do I get my packages (is there a locker system)?
The community utilizes a secure Luxer package locker system. You can easily retrieve your deliveries knowing they are safely stored until you arrive.
Are the apartments ADA accessible, and do the buildings have elevators?
The buildings are fully equipped with elevator access. This crucial feature guarantees comfortable and straightforward entry to all multi-level living spaces.
What are the closest options for grocery and dining?
You can dine on-site at The Goat Restaurant and Bar or grab a quick bite at Morning Ritual coffee shop. Having these premier culinary options just steps away makes daily life exceptionally convenient.
How close is the property to major highways, commuter routes, or specific major employers?
The property offers direct access to major highways and sits conveniently close to Nationwide Insurance. We also provide preferred employer discounts for staff at Nationwide Children's, Ohio State University, and Ohio Health.
Is public transportation easily accessible?
Public transit options are located just a short distance from the community. These highly accessible routes provide a reliable alternative for navigating the city without a vehicle.
What schools and school districts are in the area?
Assigned neighborhood schools include Ohio Avenue Elementary, Champion Middle School, and East High School within the Columbus City School District. This established network provides reliable educational pathways close to home.